Support
Technical Support is provided around the clock to our clients, and managed by the same individuals who conduct the installations, and training. This provides our clients efficient, direct contact with individuals who know the product and are often already familiar with the organization’s unique environment and use of the system. During the course of an implementation, a consultant is typically assigned to the client as a Point of Contact. As the project transitions from implementation to support, we strongly encourage all clients to utilize the centralized support system (e-mail and/or phone) instead of contacting the individual consultant directly as they may be off-site with another client or otherwise unable to provide a timely response. Using the e-mail option also ensures that the issue is tracked in our support system.
In addition to direct contact with our consultants during office hours, the following additional support options are provided to each client:
- Login to Customer Web Portal (Click Here)
- Regional Support Offices
- Client-Centered Website Providing:
- Product Updates and New Releases
- Product Manuals and Documentation
- System Enhancement Suggestions Online Submission Form
- Annual Users’ Conference Details and Registration